Terms and Conditions

GENERAL

Please read through the terms and conditions of use carefully before placing your order with us. By using this website and/or placing an order through it, you are deemed to have read, understood and be bound by the Terms of Use set out below.

TMP reserves the right to add, vary or amend any of these Terms of Use in its sole discretion from time to time and without prior notice to the Customer.

TMP reserves the right to modify or discontinue, temporarily or permanently, this online shopping service (or any part thereof) without notice at any time.

TMP takes every reasonable care to ensure that the information provided on this Website is accurate and up- to-date. TMP cannot be held liable for any errors, omissions or inaccuracies however caused. The information is provided to you “as is” without express or implied warranty. TMP reserves the right to remove or edit content from our Website and/or to modify or withdraw products at anytime without notice.

We take reasonable care to reproduce the colours of our collection accurately. Colours may also vary depending on the configuration of your computer screen or from batch to batch during production.

ORDER ACCEPTANCE & AVAILABILITY, RETURNS

Orders placed online but not yet paid will not be deemed completed. An order is only completed when we receive full payment for it. Until then, we are not obliged or required to hold the items in the order for you. We reserve the right to decline your order without any penalty in the event that we are unable to obtain an authorisation for payment or we have not received payment from you (in cleared funds) within the specified time.

All orders are subject to availability and any correction to any error with regards to any price and/or offer of any product on our website. In such cases, your order shall be subject to correction and you will be given the option of either re-confirming the order at the correct price or cancelling your order.

All returns are subject to the actual receipt by TMP of the items. All costs arising from or in connection with a return shall be borne by the Customer.

Please also refer to “Orders and Returns”.

SHIPPING

Shipping and delivery costs are to be borne by you unless you are eligible for free delivery. We reserve the right to utilise the type of shipping and delivery options best available in posting the items to you. A delivery may or may not be tracked depending on the order. We will take every reasonable care in packing your order for posting. However, once the items are dispatched from our premises, we will not be liable to you for any losses or damages to them. Other than the standard insurance provided by the postal company, TMP does not separately insure the items on transit. Please indicate upon check-out if you require tracking or priority handling and we will advise on the shipping options accordingly.

Please also refer to “Shipping”.

DUTY AND TAX

All items entering a foreign country may be subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. You are responsible for all duties and taxes incurred.

COPYRIGHTS AND TRADEMARKS

All content displayed on this Website, including but not limited to the Website’s look and feel, images, graphics, texts, material and content is the exclusive property of, or used with permission by TMP and all rights are reserved. None of the contents may be reproduced or modified in any form without the written consent of TMP.

All trademarks, service marks and trade names used on this Website including “The Missing Piece” name and logo (the “Marks”) are proprietary to TMP and/or its business partners and/or affiliates.

You shall not use any of the Marks as your own marks or as part of your own marks or in any manner which is likely to cause confusion or to identify your own products or services or to imply endorsement or otherwise of products or services to which they do not relate or in any manner which may cause damage to the reputation of TMP and/or its affiliates and/or business partners. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute, derive or howsoever deal with any content or material from the Site in any form or by any means without TMP's prior written permission, and you are solely responsible for obtaining such permission before dealing with any content or material that is available on the Site.

CUSTOMER ACKNOWLEDGMENTS

You hereby expressly acknowledge and agree that:

  1. TMP makes no warranties or any kind, whether express or implied, in relation to this Website or any transaction that may be conducted on or through hthis Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from the course of dealing or usage or trade.

  2. Any liability of TMP arising under the laws of Singapore for any loss, damage or injury arising directly or indirectly from any defect in or non- compliance of the products or any other breach of TMP's obligations hereunder shall not in any event exceed an amount equivalent to the price of the affected product.

  3. Except for death and personal injury arising from our gross negligence, we will not be liable in contract, tort (including, without limitation, negligence), pre- contract or other representations (other than fraudulent misrepresentations) or any other loss or damage whether direct or indirect out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the use of or inability to use the Website or this online shopping service or the use or consumption of any of the products purchased on the Website;

  4. We make no warranty that this Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this Website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials;

  5. Any material which you download or otherwise obtain through the use of the Website is done at your own discretion and risk and you are solely responsible for any damage to your computer system or loss of data or other liability that results from the download of any such material. TMP is not liable for any computer virus, communication line failure, interception of online communication, software or hardware problems (including without limitation to loss of data or compatibility problems), theft, destruction to your computer system or any other losses or damage resulting directly or indirectly from access to or use of the Website, or any uploading, downloading of data, text, images or other materials or information from the Website; and

  6. We cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Website and any information provided to or taken from this Website by you.

PRIVACY

Your privacy is very important to TMP. We may from time to time send digital marketing email campaigns to our newsletter subscribers who have opted in, but we do not disclose any information to third parties for their marketing purposes. You may also choose to unsubscribe to our mailing list at any time by clicking the “Unsubscribe” button in the email or sending an email to us or writing to us.

TMP respects your privacy and will not share your personally identifiable information collected at this Website with third parties except for the following limited instances:

  1. we have your consent to share the information,

  2. we need to share the information to provide a product or service you have requested (for example, to enable the efficient delivery of your items), or

  3. in response to subpoenas, court orders or legal process including in the event of a complaint or legal action arising from any message posted by you.

In using the Website, you hereby unconditionally consent to TMP collecting your personal data, releasing the data provided to our employees and subcontractors who carry out services for TMP strictly in connection with the provision of such services to you.

PROHIBITED ACTIVITIES

You agree and undertake not to:

  1. use the Website for illegal purposes or other than in conformance with the acceptable use policies of any connected computer networks, any applicable Internet standards and any other applicable laws;

  2. impersonate any person or entity or to falsely state or otherwise misrepresent your affiliation with any person or entity;

  3. attempt to gain unauthorised access to or otherwise interfere or disrupt other computer systems or networks connected to the Website, interfere with another’s utilisation and enjoyment of the Website, or use or upload, in any way, any software or material that contains, or which you have reason to suspect that contains, viruses, damaging components, malicious code or harmful components which may impair or corrupt the Website's data or damage or interfere with the operation of another customer’s computer or mobile device or the Website; and

  4. post, promote or transmit through the Website any information, graphics, photographs, data and/or any other material that contains any computer virus or other invasive or damaging code, program or macro; infringes any third-party intellectual property or any other proprietary rights; is defamatory, libellous or threatening; is obscene, pornographic, indecent, counterfeited, fraudulent, stolen, harmful or otherwise illegal under any applicable law; and/or is or may be construed as offensive and/or otherwise objectionable, in our sole opinion.

APPLICABLE LAW

These Terms Of Use shall be governed by, and shall be construed in accordance with the laws of Singapore and the Customer agrees to submit to the jurisdiction of the Singapore courts.