What is your exchange and return policy?

For online purchases, you may return your item for:1. A store credit refund (valid for the next six months) or2. An Exchange for a new item or sizewithin 14 calendar days upon receiving the item, provided that the item(s) are not damaged, soiled, washed, altered or worn, with all labels and tags intact.For international returns, shipping fees (inclusive of all associated taxes and duties) are to be borne by the customer.

Fill in the Returns Form here (https://iwantthemissingpiece.com/a/returns). We will verify the return request within 3 business days. Once we have verified your return, an email with instructions on how to return the item to TMP Studio @ Cluny Court will be sent to you.If mailing back your returns, please do so via a trackable delivery system and mail back the items together with your name and order number to our TMP Studio @ Cluny Court, 501 Bukit Timah Road, #03-05, Singapore 259760. We will not be held liable for any lost or damaged parcel.

Can I drop off my returns instore?

You may drop off your returns at our TMP Cluny Studio within the stated timeframe for an exchange for store credit or for another available item. If you would like to drop off your returns at our New Bahru store, kindly note that your return may be subject to a longer processing time. You will receive an email notification once your store credits have been processed.

How will I know if you have received my return?

We will process your return within 3 working days upon receiving your package and after checking that all items are in good condition. You will be refunded in the form of store credits which will be sent to you via a system generated email.If you have not heard back from us by the end of 3 business days, please follow the steps below:1. Our emails may have been redirected to your junk mail/spam folder. To prevent this, please add our email address (sales@iwantthemissingpiece.com) to your email address book.2. Ensure that you are logged into the email account which was used when you made the purchase.

What items are applicable for exchange to store credits?

For online & in-store purchases, we accept returns for store credit within 14 days of receipt.Item(s) will only be accepted if they are not damaged, soiled, washed, altered or worn, with all original labels and tags intact.Please feel free to visit our TMP Cluny Studio and we will be happy to help should you require any assistance.We try our best to accept all returns as long as they reach us in good condition and in their original state. In the unlikely event that a product is returned to us in an unsuitable condition, we may not be able to accept your return and will have to send it back to you at the team’s discretion. Please note that each order is only eligible for a one-time exchange or return.

Once we have received and verified your return, a store credit refund will be issued to your account within 3 business days. Please allow some time for your store credits to be reflected in your account.Store credits are valid for a period of 6 months. Items purchased with store credits are strictly not eligible for any further returns/exchanges.

My store credits have expired. What should I do?

Store Credits are valid for a duration of 6 months. No requests for extension of store credits will be entertained. Do ensure that your store credits are utilised within the stated duration.

What items are excluded for exchange/return (online and in store)?

The following categories are not eligible for return -Sale / discounted items, items purchased with birthday discount codes / discount codes, accessories, hair accessories, skincare & cosmetic products, jewellery, custom pieces (including custom orders of sizes above UK14), one-of-a-kind (OOAK) pieces and TMP Home items.Sale of these product categories are final and cannot be returned, exchanged or refunded.

Can I return a Sale item?

All sales of discounted products are final and cannot be returned, exchanged or refunded.

Can I return an item purchased using store credits?

All items purchased with store credits are strictly not eligible for any further returns or exchanges.

Can I return an item purchased using a gift card?

Items purchased using gift cards are eligible for a one-time exchange for store credit or another available item.

I received a defective item or incorrect size from my purchase online/ in-store, what should I do?

For any defective items, we will be more than happy to facilitate an exchange for another item of your choice. Do note that the replacement item should be of the same value or higher, in which case a top up will be required.Kindly note that we will not be liable for any items damaged while being worn by the customer. Please drop us an email at sales@iwantthemissingpiece.com with the following information, within 14 days of receipt of your item:i. Order numberii. Product nameiii. Description of the issueiv. Clear photos of the defect or incorrect itemDo rest assured that our Customer Service team will get the issue sorted out for you as soon as possible.

How do I utilise my store credits?

Store credits may be utilised instore or online. For usage of store credits instore, please have your store credit code ready to be presented to the staff at the cashier counter, who will then kindly assist you.For usage of store credits online, the store credit value will only be deducted from your order after the store credit code is manually applied. Please note that store credit/discount codes will not be automatically deducted in your next order. When submitting an order online, kindly ensure that you input your unique store credit code in the designated field at checkout to enjoy your discount.

What are your shipping options within Singapore/for international orders?

Shipping Within SingaporeEnjoy complimentary courier service on orders above $150.For orders $150 and below, a flat rate of $4.50 applies for local courier service.Your order will be collected by the courier within two working days from the date of purchase.International ShippingFor international orders, shipping rates are calculated at checkout. We offer FedEx International Priority, and NinjaVan courier services (available for select Southeast Asian countries).Taxes and DutiesFor international shipments, all taxes and duties upon arrival at its final destination are to be borne by the customer.TMP Home & TMP BagsChoose between self collection at our studio or $10 for Local Courier Delivery. Please note that TMP Home is currently only available for sale/delivery within Singapore.

What is the lead time for pre-orders, backorders and custom orders?

Our standard lead time for pre-orders, backorders and custom orders is approximately 4 to 6 weeks. During the peak season (e.g. festive periods), some minor delays may be expected and we seek your kind understanding for this.

How do I track the status of my backorder/ pre-order?

Do note that items listed under backorders / pre-orders on our website may not be instock items. Sometimes we carry a limited quantity of ready stock for selected designs. If you require a specific item urgently or assistance for your order to be expedited, please send in an enquiry to sales@iwantthemissingpiece.com.If you cart out both instock and backorder/pre-order items, your items will be shipped separately, depending on their status. Backorder/pre-order items will be shipped out at a later date when stocks have arrived at our studio. Please ensure that you are comfortable with the waiting time before placing your order.

If I combined a pre-order item with an instock item, will my item be dispatched separately?

If you have purchased an instock item alongside a pre-order item in a single order, it will be shipped to you separately or together depending on stock availability at the time of purchase.

Is self collection available?

You may select “Pick up at Store” upon checkout.Pick up options are currently available at our TMP Studio @ Cluny Court and at POV @ New Bahru. If your item is available at both locations, you will be able to select your collection point at the checkout page.

I need an item urgently. How quickly can I pick it up?

For urgent purchases, we recommend visiting our stores to try on our pieces and purchase your item in person.If you would like to pick up an online order on the same day, please call the studio to confirm the item’s availability before placing your order online and arranging for same-day collection.Sometimes we carry a limited quantity of ready stock for selected designs. If you require a specific item urgently or any assistance for your order, please send in an enquiry to sales@iwantthemissingpiece.com.You may find our store operating hours and contact details here:https://iwantthemissingpiece.com/pages/contact-us.

What are your shipping options internationally?

For international orders, shipping rates are calculated at checkout. We offer FedEx International Priority, and NinjaVan courier services (available for select Southeast Asian countries).For international shipments, all taxes and duties upon arrival at its final destination are to be borne by the customer.

Are Taxes and Duties included in shipping fees?

All associated taxes and duties are to be borne by the customer.

How do I track the delivery status of my order?

You may track the delivery status of your order via the tracking number provided by our logistics partner. You will receive a shipping confirmation containing a unique tracking number when your item(s) is/ are being shipped out.

Am I able to modify or cancel my online order?

We regret to inform that we are unable to modify or cancel an online order once it has been placed. Upon receipt of the item, you may choose to return the item (terms & conditions for exchange/returns apply) within 14 days for store credits or for an exchange instore. For any urgent requests (e.g. change in delivery/collection address) please feel free to reach out to us at sales@iwantthemissingpiece.com.

I placed my order but forgot to apply my discount code. What should I do?

If your order has been fulfilled, we regret to inform you that we are unable to reverse the order and apply the discount code to your order. Discount codes cannot be applied to an order that's already been processed. For more information on our terms and conditions, please refer to the following link:https://iwantthemissingpiece.com/pages/terms-and-conditions.

How do I track the status of my backorder/ pre-order?

Do note that items listed under backorders / pre-orders on our website may not be ready stock items. If you require a specific item urgently or need your order to be expedited, please drop us an email at sales@iwantthemissingpiece.com.If you cart out both instock and backorder/pre-order items, your items will be shipped separately, depending on their status. Backorder/pre-order items will be shipped out at a later date when stocks have arrived at our studio. Please ensure that you are comfortable with the waiting time before placing your order.

What are your store payment options?

We accept Credit cards, PayNow and Cash payment at our stores.

Are all online products available in store?

Our full collection (except for POV pieces) are available at TMP Studio @ Cluny Court. A curated selection of TMP items and all POV by TMP items are available at New Bahru.You may also call our stores to check on a specific item’s availability before heading down.

Can I reserve an item in-store?

I’m afraid we do not accept reservations. However, should you require any assistance or additional information pertaining to a specific product, please write in to sales@iwantthemissingpiece.com and we will be delighted to assist you.

Do I need to make an appointment before heading down to your stores?

Appointments are not required.For our store operating hours and locations, please visit https://iwantthemissingpiece.com/pages/contact-us.

I saw on your Instagram page that you are launching a new collection soon. Are the unreleased designs available at your stores for trying before launch?

Items which are yet to be launched online will not be available for trying at our stores before launch. Please stay tuned to our Instagram page for announcements as to when the new collection will be available instore.

I would like to purchase a gift card. What are the options available?

Gift the TMP experience to someone special. We offer gift cards in different denominations to cater to your gifting needs.Choose from:(1) a physical gift card; or(2) a digital gift card (with a unique gift code applicable for use on the recipient’s next order)For more information or to purchase a gift card, please refer to this link.

What sizes are available?

Our ready stock ranges from UK4 to UK14. If you require to preorder a size that is not listed on our website (for example UK16-20), feel free to reach out to us at sales@iwantthemissingpiece.com and we'll be delighted to assist you!

Can I request a custom-made item?

To discuss your custom request, visit our studio or email us at sales@iwantthemissingpiece.com.Please note that custom orders are non-exchangeable and non-refundable and we do not offer made-to-measure tailoring. We can only make custom orders in our standard UK sizing.

Do you make formal wear/bridal pieces?

We certainly do! For more information or to discuss your request, visit our studio (TMP Studio @ Cluny Court) or email us at sales@iwantthemissingpiece.com and we will be happy to assist you.

How should I care for my Missing Pieces?

Do refer to the description on the product page of your item for product care instructions. You’ll also find these guidelines conveniently printed on the inner label of each piece for easy reference. To ensure that your pieces maintain their quality and longevity, always refer to the care label inside your garment. When hand washing, do use a mild detergent and gently hand wash in cold water without soaking and drip drying. For items labelled as “dry clean only”, we recommend professional dry cleaning to ensure the best results.

Will a sold out item be restocked?

Should an item that you like become unavailable, simply join the waitlist on the listing itself.Choose your desired colour/print and size on the product page.Click ‘Notify Me” after you’ve provided your email address.Should the item be available, you will receive an email notification from us.

How will I know if you have received my return?

We will process your return within 3 business days upon receipt of your return(s) and checking that the returned item(s) meets all qualifying conditions. You will be refunded in the form of store credits which will be sent to you via a system generated email.If you have not heard back from us by the end of 3 business days, please follow the steps below:1. Our emails may have been redirected to your junk mail/spam folder. To prevent this, please add our email address (sales@iwantthemissingpiece.com) to your email address book.2. Ensure that you are logged into the email account which was used when you registered with us.

Contact Us | The Missing Piece

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Need Help? Reach Us by Email

General Enquiries, Sales, Returns & Exchanges General Enquiries, Sales, Returns & Exchanges

The Missing Piece: sales@iwantthemissingpiece.com

POV: pov@iwantthemissingpiece.com

Customisation, Collaborations & Media Customisation, Collaborations & Media

hello@iwantthemissingpiece.com

Careers & Internships Careers & Internships

operations@iwantthemissingpiece.com

Get In Touch

TMP Studio @ Cluny Court

501 Bukit Timah Road,
#03-05, Cluny Court
Singapore 259760

Opening Hours:
Monday - Friday 10am - 7pm
Saturday 10am - 5pm
Closed on Sunday and Public Holidays

Contact:
+65 8023 1213

No Appointments are needed.

POV by TMP @ New Bahru

46 Kim Yam Road,
#02-04, Singapore 239351

Opening Hours:
Monday - Sunday 10.30am - 8pm
Public Holidays 10.30am - 8pm

Contact:
+65 8043 9844

No Appointments are needed.

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TMP Studio @ Cluny Court

POV by TMP @ New Bahru

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