Orders and Returns


Orders and Returns

Orders

We work on a made-to-order basis, so no item is mass produced and every item is given tender loving care before it is sent out to you. Once your order is submitted to us, you will receive an email confirming your order as well as a payment request. We accept payment via internet banking or via paypal. Our usual lead time is 2-4 weeks, from the time we have confirmed the order and payment is received.

Returns

We are confident you will love your pieces, but in order to ensure that, we are happy to entertain exchanges within 10 days of the delivery date and exchanges are subject to product availability at that time. We do not offer refunds though, so do refer to the given measurements carefully before ordering, so as to avoid any disappointment! To process a return or exchange, simply send us an email to hello@iwantthemissingpiece.com within 10 days of receiving the item.